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Have questions about your order, or a general enquiry?
How can we help?
FAQ
Ordering
What size should I buy?
If you’re not quite sure which size is right for you, refer to our size guides. Sizing guides can vary from garment to garment, depending on the silhouette, fabric and other factors. Please refer carefully to each garment's size guide found under the product description.
How can I request an alteration?
To request an alteration, please leave your desired measurements and any preferences in the requests section prior to adding your selected product to your cart.
- Please note: Any alterations requested can require up to 7 days and do not fall within the above mentioned shipping time-frames.
Shipping, Returns & Exchanges
We use all major carriers, and local courier partners. You’ll be asked to select a delivery method during checkout.
What is the shipping policy?
Once your order is placed, you will receive a confirmation email letting you know that our fulfillment team has received your order. Once your order is fulfilled, you will receive an email notification with your tracking information.
Do you ship overseas?
We ship to the following countries: United Arab Emirates, Saudi Arabia, Kuwait, Bahrain, Qatar & Oman.
How long does shipping take?
- Shipping within the UAE usually takes 2-3 days (excluding public holidays)
- Shipping to GCC can take between 3-5 Days outside UAE (GCC)
- Please note: Any alterations requested can require up to 7 days and do not fall within the above mentioned shipping time-frames.